Air Logistics Customer Care Specialist
CA$58,000 – CA$72,000 / yr base salary
Posted 15 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
| Base salary | CA$58,000 – CA$72,000 / yr |
|---|
Study levelCertificate
Field of studyBusiness Administration, Commerce, International Business, Logistics, Transportation (or related)
Study levelDiploma
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
The Air Logistics Customer Care Specialist plays a key role in coordinating international air freight and pharmaceutical shipments while delivering exceptional customer service. You will manage shipments from origin to destination, collaborate with customers and operational teams worldwide, and proactively address challenges to ensure timely and compliant delivery.
- Coordinate and monitor the transportation and movement of pharmaceutical shipments from origin to destination.
- Ensure compliance with company operational policies and procedures, CIFFA regulations, and Kuehne+Nagel PharmaChain/GDP standards.
- Prepare and manage transportation and shipping documentation while overseeing shipment scheduling, dispatch, and tracking.
- Arrange cargo insurance coverage and support claims management by collecting required documentation and facts.
- Monitor shipment status, identify delays or discrepancies, and proactively resolve transportation issues.
- Provide timely updates to customers and customer service teams regarding shipment delays, holds, or service disruptions.
- Communicate regularly with airlines, freight carriers, subcontractors, customs brokers, trucking companies, warehouses, and other logistics partners.
- Coordinate with third-party service providers to ensure continuous temperature control and protection of pharmaceutical products throughout the supply chain.
- Manage delivery arrangements, handovers to third parties, COD collections, and urgent payment requests when required.
- Maintain accurate shipment records through timely data entry and adherence to data quality standards.
- Take ownership of shipments from booking through final delivery, ensuring smooth execution and customer satisfaction.
- Collaborate closely with customer service teams to provide proactive support and effective issue resolution.
- Perform additional duties and projects as assigned.
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.