ABOUT TAVA

At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it.

We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you.

ABOUT THE ROLE

The Delegated Credentialing Specialist owns the day-to-day execution of Tava Health’s delegated credentialing program across assigned payer relationships. This role manages payer audits, compliance reporting, audit-ready credentialing files, corrective action plans, provider-data reconciliation**,** and credentialing operations while partnering closely with internal teams and delegated entities. The role also supports day-to-day credentialing for Nurse Practitioners and group practices.

WHAT YOU'LL DO

Payer Delegation

• Oversee delegated credentialing activities for an assigned payer portfolio, including readiness reviews, ongoing compliance monitoring, recurring reporting, and annual audits.

• Monitor NCQA guidance, state regulations, and other accreditation updates; assess operational impact and implement necessary compliance changes.

• Prepare for and facilitate pre-delegation and annual credentialing audits in accordance with NCQA and payer-specific requirements; develop and track corrective action plans through resolution.

• Maintain complete, audit-ready credentialing records, including primary source verification, Credentialing Committee documentation, and adverse action logs.

• Prepare recurring deliverables for delegated partners and payers, such as provider rosters, audit materials, and credentialing activity reports.

• Monitor average time to credential and support targets by identifying delays, managing follow-up, and escalating issues as needed.

• Partner with Enrollment, Partnerships, Revenue Cycle, Legal/Compliance, and other teams to maintain accurate provider data and routinely reconcile internal records against delegated payer rosters.

• Serve as a reliable point of contact for payer communications related to delegated credentialing activities, audits, provider records, and follow-up items.

• Support the implementation of new delegated credentialing agreements, including the processes and controls needed to fulfill contractual requirements.