Customer Support Consultant

Do you speak Czech? A new position in Customer Support is opening a new door in your life! Pack your bags for Greece and work in Athens.

We are currently looking for an enthusiastic & communicative Czech Customer Support Consultant__. Ready to join your next adventure?

Benefit from a unique opportunity to become customer representative for retail sector, in an excellent working environment.

Now, you can use your language skills and be a part of a dynamic and multicultural team in Greece!

Responsibilities:

• Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Resolve customers’ online store post-sales requests
• Deliver high quality support: provide accurate and complete information by using the right methods/tools
• Manage large amounts of incoming calls & emails
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions
• Identify and assess customers’ needs to achieve satisfaction

Requirements

• Native-level or C1 level in Czech
• At least B2 level in English
• Tech savvy, curious about new technologies
• High School Diploma
• Flexibility to work night shifts/ weekend shifts (if applicable)
• Great communication skills
• Prior customer support experience would be an advantage

Benefits

• Competitive salary (gross salary 1200-1300€)

• 14 salaries per year

• Monthly bonuses

• Relocation support (flight ticket to Greece, 2-week hotel accommodation, assistance finding an apartment, assistance with the Greek authorities paperwork) in case you reside outside of Greece

• Training courses

• First-class ongoing training and career development opportunities

• You will join a multinational market leading call center company

• Work in a vibrant and energetic office with a real team focus

• Multicultural and modern working environment

  Only CVs in English will be reviewed