Customer Support Consultant

Job Description

Tieto Banktech is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth. With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and accelerate digital transformation.

We are currently seeking a Finnish speaking Customer Support Consultant to join our Defence Centre team. As a Customer Support Consultant, you will be responsible for managing and following up on cases related to Financial Crime Prevention for our end customers. Working alongside other consultants, your main objective will be to prioritize quality and efficiency in daily operations. Reporting directly to the Head of Section, your primary focus will be on providing excellent service to our customers.

Responsibilities:

• Case handling in our own systems as well as our customers' systems

• Continuous improvement and development of our case management process

• Customer contact via various channels such as telephone and SMS

• Develop and maintain the department's routines

• Collaborating in cross functional teams

• Testing of new solutions

• Relax! You will be trained in our Internal Academy :)

Who you are?

• You speak fluent Finnish and English

• Well-organized personal finances (credit check required)

• Positive, proactive and eager to take on new challenges

• Strong work ethic and initiative

• Committed to high-quality results

• Effective communication and relationship-building skills

• Works well independently and collaboratively as part of a team

We offer:             

• An interesting journey preparing Tieto Banktech for being carved out as a potential listed company in the coming years

• Interesting and dynamic work environment

• A team of great colleagues that constantly support each other

• Professional and personal development opportunities

• If hired in Riga - Salary up to 2000 EURO (gross/month) and benefits package (health insurance, sports etc.)

• We make salary assessments during recruitment hiring in Norway and Sweden.

*Monthly salary offer will be defined upon candidate’s professional competence accordance with job demands

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Tieto