Customer Success Specialist
Posted 17 Sep 2025
Advertised as “Dutch Customer Success Specialist - Lisbon”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
Compensation
No salary listed for this role.
Role speciality
No unique specialisation
Work fully remote and kickstart your career with top global brands!
Join our client’s multicultural team and help businesses thrive by providing expert guidance. You’ll support clients through calls and emails, ensuring a smooth experience and satisfaction at every touchpoint.
Responsibilities:
- Respond to customer inquiries via phone and email, providing accurate product and service guidance.
- Review customer requests, make informed decisions, and take action.
- Identify areas to improve client experience and share suggestions with your team.
Track trends and help prevent recurring issues for clients.
Requirements
- Native Dutch and fluent English (B2)
- Customer support experience is a plus
- Strong communication and problem-solving skills
- Self-motivated, proactive, and collaborative
- EU citizenship or work permit for Portugal
Benefits
- Private health insurance since day one.