Technical Support

Summary

Are you a fluent Dutch speaker? Ready to join one of the biggest multinational technology companies?

We are looking for a Dutch speaking Technical Support to join a global leader in consumer electronics and home appliance. Join a dynamic, multicultural team and start your exciting career journey in Portugal. This is a fantastic opportunity to grow and develop your skills in an innovative and fast-paced environment.

Key Responsibilities

• Offer tech support via phone and email for domestic appliance clients.
• Conduct initial diagnostics and troubleshooting with 60 available processes.
• Escalate complex problems to appropriate departments.
• Enhance client satisfaction by proactively resolving issues and using resources like YouTube tutorials.
• Handle minor repairs, follow-up on orders, and address complaints.
• Utilize three software programs for the support process.
• Cross-sell products as needed.

Requirements

•   Near native level of Dutch.
•   Advanced level of English.
•   Experience in customer service or tech support (preferred).
•   Strong communication skills (phone and email).
•   Ability to handle and troubleshoot technical issues efficiently.
•   Familiarity with software programs.
•   Cross-selling skills are a plus.

Benefits

• Salary Range: 1250€-1400€ (incl. 14 salaries) + performance bonus

- Meal allowance: €7.63 net/day

- Transport allowance: €20/month

- 100€/month fixed bonus

- 100€/month performance bonus

• Relocation package provided
• Offered Accommodation
• Excellent work opportunity in a leading multinational company
• Private health insurance
• Stable work and career progression
• Continuous training and integration phase
• Refund of initial flight expenses
• Free annual flight to the homeland
• Free Portuguese language courses, surfing, soft trekking, and much more.