Global Service Trainer

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Passionate to build and share knowledge in Volvo Bus service network, thereby keeping buses where they belong, on the road?  

Do you want to be part of delivering world class knowledge management solutions for our retail workshops? 

THIS IS US, YOUR NEW COLLEAGUES 

We at Global Service Training in Service Market Technology, Global Bus Technology; deliver world-class knowledge and information management solutions to our service markets. We together own 2 products, i.e., Retail competence and Driver handbook.  

We work in close cooperation with market colleagues, engineering team within buses and rest of Volvo group. 

We develop trainings for retail workshop technicians and educate market trainers so they efficiently can prepare our customers and dealers with right knowledge and competence to repair and service Volvo buses. You will join a team of globally based colleagues in Mexico, Sweden, and Poland  

From an uptime and customer satisfaction perspective, knowledge management is of utmost importance to customer and VBC. Global Service Training is responsible to develop this. 

ROLE DESCRIPTION 

Your responsibility is to secure that workshops in Volvo bus retail markets have the required trainings they need to secure product knowledge for workshop technicians. 

Your main stakeholders will be market trainers, for who you will develop training material and train how to run these trainings for workshop technicians. The engineering network and project teams, from whom you will get information about new products and technical solutions. With these inputs you shall identify what trainings needs to be developed for future, plan accordingly, develop trainings, and train. 

You are expected to develop trainings in most efficient way to secure knowledge transfer to technicians, i.e., using correct media, for example, traditional classroom knowledge transfer, exercises, test, training videos, e-learnings, VR, AR, balance between ‘interactive exercises’ and ‘listening’ etc. 

The position reports to Manager, Global service Training.  

Main activities and responsibilities: 

1. Develop trainings: Develop trainings in accordance with projects and market needs 

2. Train the Trainer: Train market trainers on how to conduct the training and teach the workshop technicians. 

WHO ARE YOU? 

• You understand importance of building and sharing knowledge from end user perspective. 
• You have good technical and product knowledge of heavy vehicles. 
• You like to work in a team cross functionally and want to contribute to developing and delivering world class knowledge management solutions.  
• We believe it is the right mindset that will make a difference within our organization and our company. If you see yourself taking initiative, building networks, and always learning new things, while thriving in a relaxed social environment, then we believe you have the right attitude to be successful in this position.  
• REQUIRED SKILLS and EXPERIENCE  
• Degree in engineering (mechatronics, mechanical, electrical) or equivalent 
• Automotive technical knowledge, products, electrics, electronics, and electromobility 
• Excellent presentation, training, communication and pedagogical skills 
• Should be able to train/teach (learning from a technician perspective) 
• Should be able to learn himself/herself in order to teach with a good grasp of technical subjects 
• Should be able to co-develop training materials 
• Fluent in written and spoken English (as all trainings will be in English) 
• Strong customer focus 
• Bus Driving license (category D) and 1000V electricity license are an advantage. 

What’s in it for you? 

• As part of a small team, you will have the opportunity to affect and impact the future set up of trainings for Volvo bus retail workshops. 
• You will work in an inspiring environment within a diverse team with colleagues from all over the world. 
• We are a self-driving team, meaning, that will give you a lot of opportunities to drive and implement new ideas. 

ARE WE THE PERFECT MATCH? 

At Volvo Buses, we are working to take advantage of inherent strength in differences in knowledge, experience, age, gender, nationality, etc. This increases group dynamics, creativity, and new approaches to solutions. So, if you want to be a part of something bigger and have a passion for knowledge management, welcome to our team and Volvo Buses! 

CURIOUS, AND HAVE SOME QUESTIONS? CALL US! 

Chandan Patil, Global Service Training, + 46 76 553 7869 

Sofie Nylander, HR Director, +46 73 902 3990 

Last application date is 27th of October. 

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.