Air Logistics Operational Care Team

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Air Logistics Operational Care Team Leader will lead the dispatch process offering assistance/guidance to dispatch staff as needed. Correct and/or alert potential or real problems to management. And will assist the Dispatch Manager with all tasks.

How you create impact

• Lead the dispatch employees

• Help handle all related dispatch activities as needed, i.e. training, problem jobs, etc.

• Cover the driver / IC payroll as needed

• Dispatch all jobs to drivers quickly and accurately

• At the point of pick up, either at the shipper or the line haul 

• The dispatcher and the driver must cross reference the alert information on the Quick mobile app

• Properly manage and coordinate driver availability as work dictates

• Work closely with drivers (this includes assigning new jobs, obtaining POD’s, charges and handling any pick up or airline problems)

• Communicate with Control Towers,airlines and vendors with status updates as required

• Work closely with Control Towers (this includes checking routings, coordinating pick-ups and deliveries and assisting with any problems)

• Responsible for shipping/receiving duties when applicable

• Document and escalate all problems/situations as per company policy and procedures

• Report vehicle accidents/driver incidents immediately to Manager/HR

• Help schedule and manage staff & vehicle repairs and equipment 

What we would like you to bring

• 5 years of industry experience

• Customer Service experience preferred

• BA/BS or equivalent work experience

• Group Leadership skills

• Knowledge of Dangerous Goods/Restricted Article Regulations preferred 

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Quick we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $29 and $32. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Quick reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AH1

Quick participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. 

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.