Associate Manager

City : Mohali

State : Punjab (IN-PB)

Country : India (IN)

Requisition Number : 47459

Job Description

Business Title

Associate Manager-  Customer Services & Sales Operations

Global Job Title

Sr Anl Customer Services

Global Function

Business Services

Global Department

Customer Services

Organizational Level

7

Reporting to

Manager / Sr Manager

Size of team reporting in and type

8-12

Role Purpose Statement

The ideal candidate possesses a deep understanding of Contract Management/ Order Management/ Supply Chain & Reporting, global trade execution, and the ability to design, develop, and implement technology solutions to optimize these processes. This role involves managing and providing strategic direction to a team of techno-functional resources, with an emphasis on leadership and strategic decision-making. 

Main Accountabilities

Strategic Leadership & Team Management: Lead and mentor a team of resources across contract, order, and supply chain operations.
Set clear goals, KPIs, and development plans for team members. Drive a culture of accountability, continuous improvement, and customer-centricity.
Contract Management: Oversee the full lifecycle of customer contracts: creation, modification, roll-over, and closure. Ensure contract compliance with internal policies and external regulations. Collaborate with legal, trading, and commercial teams to resolve contract-related issues.
Order Management: Supervise order intake, validation, and processing to ensure accuracy and timely fulfillment. Coordinate with logistics, credit, and customer service teams to resolve order discrepancies.Monitor order trends and implement process improvements to enhance efficiency.
Supply Chain Execution: Align supply chain operations with contract and order commitments. Work closely with procurement, production, and logistics teams to ensure product availability and timely delivery. Identify bottlenecks and implement solutions to optimize supply chain performance.
Reporting & Analytics: Design and implement reporting frameworks to track contract status, order fulfillment, and supply chain KPIs. Analyze data to identify trends, risks, and opportunities for improvement.Present insights to senior leadership to support strategic decision-making.
Technology Enablement: Collaborate with IT and business stakeholders to design and deploy digital tools that streamline operations. Lead automation and system integration initiatives to reduce manual effort and improve data accuracy. Evaluate and implement best-in-class platforms for contract/order/supply chain management. Stakeholder Engagement: Act as a key liaison between customers, internal teams (Sales, Credit, Logistics, Trading), and external partners. Ensure timely and effective communication across all touchpoints. Build strong relationships to support business growth and operational excellence.