Associate Manager

Location: Chennai   Responsibilities:  • Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.  • Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.  • Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness.  • Maintain headcount reporting, attrition tracking, and business trends for all functions.  • Continuously monitor and adjust forecasts according to changes in demand, while identifying potential risks to capacity and proactively creating contingency plans.  • Collaborate with the Command Center and Operations teams to gauge current business trends on shrinkage and productivity in order to enhance planning models. Requirements:  • Excellent written and verbal communication skills. Open to rotational shift. Complete WFO profile.    Experience: 4-5 years Sat and Sun fixed off. Rotational Shifts.   Interested can share CV on sneha.adidravidar@ikshealth.com