Operational Excellence & Procedures

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

The Operational Excellence & Procedures Lead is responsible for driving continuous improvement across Operations, ensuring that operational processes, procedures, knowledge management and supporting technologies evolve in line with the Bank's growth strategy.

Sitting within the Operations – Financial Crime and Customer Experience function, this role acts as the bridge between Operations, Product, Technology, Risk and Change, ensuring operational processes remain efficient, scalable, customer focused and well governed.

The role goes beyond traditional business procedure management by including the adoption of AI-enabled solutions across Operations. The successful candidate will identify opportunities to automate manual activities, improve colleague productivity, enhance knowledge management and embed intelligent workflows that support better customer and business outcomes, while ensuring that the process for keeping procedures updated remains efficient and scalable.

This is a key role in shaping the future operating model of Operations, driving operational excellence, process optimisation and AI adoption to ensure Allica remains at the forefront of modern banking operations, with well mitigated operational risk.

Operational Excellence

• Own and continuously evolve the way Operations works.

• Lead process/procedure reviews across all operational functions, identifying opportunities to simplify, standardise and automate activities.

• Facilitate workshops to map, review and optimise end-to-end customer journeys and operational processes.

• Partner with operational teams to identify pain points, risks and inefficiencies, delivering practical and measurable solutions.

• Ensure operational processes remain scalable and aligned to the Bank's strategic objectives.

• Track and report on process performance metrics and continuous improvement outcomes.

• Support the successful operational embedding of new products, services, regulatory changes and technology enhancements.

Process & Procedure Governance

• Maintain oversight of operational process documentation and procedure standards across Operations.