Collections Analyst

“What makes Absorb special is how genuinely we show up for each other. You’ll find smart, kind people who collaborate without ego, celebrate wins together, and step in quickly when someone needs support. That energy, paired with a shared drive to build something meaningful, is what makes this team such a great place to grow.” – Kim Jorgensen, Director - Financial Operations

NOTE: This is a 6 month temporary position.

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

If you love learning new things and problem-solving, you may be a great match for the Billing & Collections team! This team is client-facing so you'll get plenty of exposure to our customers and work with many other departments within Absorb. The Billing Operations team ensures that money moves the way it was intended to and we’re the first line of defense when it comes to solving billing and collection issues with our clients. If you’re great with numbers and have the initiative to investigate the root of the problem, then you’ll love being on this team!

What you’ll do:

• Monitor accounts receivable aging and identify overdue accounts for follow-up.

• Contact customers by phone and email to collect outstanding balances and follow up on payment commitments.

• Escalate seriously delinquent accounts and recommend credit holds, payment plans, write-offs, or third-party collection placement.

• Investigate and resolve payment delays, short payments, and account disputes, and coordinate with Billing on any required credits or adjustments.

• Perform reconciliations related to customer payments, account activity, outstanding balances, credits, and adjustments.

• Post and apply customer payments, including credit card payments.

• Analyze collection trends, aging data, and payment behavior to identify risks, root causes, and improvement opportunities.

• Partner with Account Management, Sales, Customer Support, Corporate Services, and Operations to resolve customer disputes and support timely collection.

• Generate AR aging and collections reports and assist with month-end close activities as needed.

• Recommend process improvements to enhance collections effectiveness, efficiency, and internal controls.

• Maintain documentation of collections procedures and support audit requests when required.

• Conduct and participate in meetings with customers to resolve outstanding balances and payment issues.

• Assist with other accounting duties/projects as required

What you’ll bring:

• 2 + years of experience in collections.

• High degree of accuracy and attention to detail

• Exemplary interpersonal skills and exceptional verbal and written communication skills

• Excellent time management and organizational skills

• Well organized and able to handle multiple tasks quickly and accurately

• High energy, flexible and has a willingness to take initiative

• Demonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balances

Technologies we use:

• AbsorbLMS, Zendesk, Zuora, Salesforce

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements 🏡

• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘

• New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦

• Endless opportunity for career growth and internal mobility 🌱

• Employee driven DE&I programs 🫶

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do

• We’re united, and we grow through our commitment to elevating continual learning!

AI @ Absorb

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.