Collections Analyst

Why Verifone

For more than 30 years, Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic, and fast-paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solutions around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

What's exciting about the role

The Collections Analyst, Latin America is responsible for managing accounts receivable collections across the LATAM region, with a primary focus on Mexico. This individual serves as the direct point of contact for customers on outstanding balances and payment matters, and is responsible for the accurate and timely issuance of payment complements (Complementos de Pago) in line with SAT requirements.

Working in close coordination with Verifone's Poland Shared Service Center, which handles cash application, this role sits at the intersection of customer relationships, financial compliance, and cross-functional coordination — making it a great opportunity for a detail-oriented finance professional who enjoys direct customer interaction and working within a global organization.

Responsibilities

• Manage the customer portfolio, follow up on outstanding receivables, and ensure compliance with payment terms
• Proactively communicate with customers via email, phone, and meetings to manage overdue balances, resolve disputes, and agree on payment plans
• Issue payment complements (CFDI for payment receipt) based on collections received, in full compliance with SAT requirements
• Provide the Poland Shared Service Center with the information required for cash application — including payment proofs, remittances, and invoice details — and review in Oracle that payments are applied correctly, managing corrections as needed
• Prepare and monitor the collections budget and forecast, leveraging AI tools to streamline analysis and projections
• Prepare and maintain reports on accounts receivable aging, DSO, and collection targets