Records Manager

Position Summary

The Records Manager oversees the day-to-day operations of the Records Management Department in the Indianapolis office. This role is responsible for the maintenance, organization, retention, retrieval, and disposition of client records in both physical and electronic formats, and helps ensure compliance with administrative, legal, and operational requirements. This role reports directly to the Senior Records Manager.

Responsibilities

• Manage the organization, maintenance, and accessibility of records and information in both paper and electronic formats to ensure efficient retrieval and use.

• Oversee the retention and disposition of inactive records in accordance with administrative, fiscal, and legal requirements, including destruction, imaging, or transfer to archival storage following attorney’s approval.

• Coordinate workflow and priorities for records management staff, including assigning special projects, arranging coverage during staff absences, assessing overtime needs, training and supervising interns and temporary staff.

• Ensure quality control through careful review, proofing, and editing of department work product.

• Support a variety of record-related services, including new employee orientation, attorney arrivals and departures, the transfer of files to clients, co-counsel, and other authorized outside parties.

• Supervise records staff, including:

  • participating in recruitment and onboarding;

  • training new team members;

  • conducting or contributing to annual performance evaluations;

  • monitoring attendance;

  • providing performance feedback; and

  • recommending disciplinary action when appropriate.

• Partner with department leadership to develop and implement records management policies and procedures and to improve user service and departmental operations, including:

  • Risk management;

  • Ethical Wall management;

  • Legal Hold management;

  • Inactive records storage management;

  • Records retention and destruction programs;

  • Automation and process improvements; and

  • Equipment, supply, and space planning.