Intake Manager
Posted 23 Oct 2025
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- People management
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
Study levelBachelor's
The Intake Manager is responsible for managing a team of Intake Specialists and Supervisors handling incoming authorizations from Area Agencies on Aging, Managed Care Organizations, and Health Plans for home delivered meals. The Intake Manager is also responsible for leading a Call Center dedicated to ILOS, 1115, and PD/CC clientele. This role is highly collaborative, requiring a strong history of leading cross-functional teams or projects. Extensive experience creating efficiencies and process iteration are keys to success in this role.
Interested candidates must be local to the Des Moines, IA area (within 1-1.5 hours) and able to work successfully both remotely and in-office.
Benefits
Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.
Benefits include:
-PTO, holiday pay and holiday of choice
-401(k) match
-Life insurance
-Short-term disability
-Health, dental and vision insurance
-Maternity/paternity leave
-Health savings account (HSA)
-Flex spending accounts (FSA) – health and dependent
Position Responsibilities may include, but not limited to
- Manage a team of approximately 100 front-line employees and 5-8 supervisors
- Track and document employee performance both formally and informally
- Complete employee performance reviews
- Create and distribute reports as needed or as requested by senior leadership
- Train, motivate, develop, and coach employees to drive case manager satisfaction, accuracy, efficiency, and performance
- Determine training requirements for new hires and additional performance-based training for existing Intake Specialists and Call Representatives, as needed
- Answer questions from Intake Specialists/Call Representatives and handle customer escalations
- Manage productivity based on department metrics to ensure workloads are being handled in an efficient and productive manner
- Formulate and implement rapid change and process improvements
- Work cross-functionally to support customer care, sales, and revenue cycle initiatives
- Lead weekly cross-functional operation meetings
- Lead monthly operational overview meetings to a cross functional leadership team
- Create strong working relationships with referring health plan partners, case worker agencies, and other referral sources