Engineer, IT System Operations
Posted 2 Sep 2026
Advertised as “Aprio PH - Senior Engineer, IT System Operations”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3–5 yrs
- Management level
- Individual contributor
- Employment
- Hybrid
No salary listed for this role.
CertificationsITIL 4 Foundation
Field of studyComputer Science, Information Technology (or related)
Study levelBachelor's
CertificationsITIL 4 Managing Professional (MP), Certified System Administrator, CIS-ITSM
Work with a Top 20 CPA and advisory firm that Accounts for Anything. Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Join Aprio's Business Operations - Information Technology Team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Engineer, IT System Operations to join their dynamic team.
Position Responsibilities:
Process Design & Governance
- Design, document, and maintain ITSM process definitions, workflows, policies, roles and responsibilities (RACI), and procedures aligned to ITIL 4.
- Establish and enforce process governance, standards, and control points, ensuring compliance with internal policy and audit requirements.
- Serve as the subject-matter expert and escalation point for ITIL process questions and process-related decisions.
Incident, Problem & Major Incident Management
- Operate and improve Incident and Problem Management, including major incident coordination, root-cause analysis, and known-error management.
- Define and maintain priority and severity models, escalation paths, and service targets to drive rapid, consistent resolution.
Change & Release Management
- Administer the Change Management process across standard, normal, and emergency changes, including Change Advisory Board (CAB) facilitation and change risk assessment.
- Coordinate releases and change scheduling to reduce change-related incidents and protect service stability.
Service Request, Catalog & Knowledge Management
- Maintain the service catalog and request fulfillment processes; streamline request workflows, approvals, and fulfillment.
- Champion Knowledge-Centered Service (KCS) practices and maintain an accurate, well-governed knowledge base.
Service Level Management
- Define, monitor, and report on SLAs, OLAs, and underpinning targets, and drive accountability against them.
ITSM Platform Enablement
- Translate process requirements into ServiceNow configuration; partner with platform developers and administrators to implement workflows, forms, SLAs, and notifications.