IT End User Services Manager

Work with a Top 20 CPA and advisory firm that Accounts for Anything.  Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.  By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Join Aprio's Information Technology team and you will help clients maximize their opportunities.  Aprio Advisory Group, LLC is a progressive, fast-growing firm looking for a Manager, IT End User Services to join their dynamic team.    As the IT End User Services Manager, you will lead a small team of endpoint engineers while remaining hands-on in the same day-to-day work: deploying, securing, and supporting the laptops, desktops, mobile devices, tablets, and peripherals used across the organization. You set and maintain the endpoint standards the team builds to, and you own the recommendations for IT peripherals and end-user hardware. This is a working manager role that pairs direct technical execution with coaching, prioritization, and performance management for a small team.

Responsibilities:

• Team Leadership: Lead, coach, and develop a small team of endpoint engineers while carrying your own technical workload, including work assignment, prioritization, performance management, and career development.
• Hands-On Engineering: Perform the same work as the team, including device deployment and configuration, image and application packaging, policy management, and day-to-day endpoint administration.
• Endpoint Standards: Own the organization's endpoint standards and configuration baselines, covering hardening, policy, naming, imaging, and software packaging, and keep them documented and current.
• IT Peripheral Recommendations: Evaluate and recommend IT peripherals and end-user hardware such as monitors, docks, headsets, and accessories; maintain the approved standards list and validate compatibility with the endpoint estate.
• Security and Compliance: Implement and enforce endpoint security controls, and verify that devices remain compliant with company policies and standards.
• Updates and Patching: Manage, test, and deploy updates, patches, and software upgrades across the endpoint estate, and report on patch compliance.
• Technical Support and Escalation: Provide Level 3 support and act as the escalation point for complex endpoint issues, working the queue alongside the team.