Renewal Specialist

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.   We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?    

The Renewal Specialist is the execution engine of Keyloop's Renewals Desk. This is a hands-on, deal-doing role focused on owning and closing a portfolio of customer renewals across defined segments — ensuring contracts are renewed on time, at the right value, and with minimal churn.

Working within the frameworks and playbooks established by the Senior Manager, Renewals & Retention, the Renewal Specialist will be the primary point of contact for renewal activity across their assigned accounts — managing timelines, progressing negotiations, identifying risk, and executing save plays where required.

This role is not about building the strategy. It is about delivering it — consistently, professionally, and at pace.

Key Responsibilities

1. Renewal Execution

• Own a defined portfolio of customer renewals across one or more segments
• Manage the full renewal lifecycle for assigned accounts, including:
• Proactive outreach at defined points in the renewal timeline
• Confirmation of renewal intent and commercial terms
• Coordination with Finance and Legal on contract execution
• Escalation to the Senior Manager for complex or at-risk situations
• Ensure all renewals are progressed within defined timelines and milestones
• Maintain accurate and up-to-date renewal records in Salesforce (or relevant CRM)

2. Risk Identification & Save Plays

• Proactively identify accounts showing signs of renewal risk (engagement drop, open issues, commercial sensitivity)
• Apply risk-based renewal management approaches in line with the Renewal Excellence Programme playbooks
• Execute save plays for at-risk accounts, including structured outreach, concession handling, and escalation paths
• Flag emerging risk to the Senior Manager with clear context and a recommended action

3. Commercial Negotiation & Deal Execution

• Lead commercial renewal negotiations within agreed parameters — protecting ARR and minimising discount leakage
• Apply the correct renewal motion by account type:
• Auto-renewal vs negotiated renewal
• Multi-year renewal scenarios
• Price increase conversations
• Upsell and expansion opportunities (in coordination with Sales)
• Refer non-standard commercial arrangements to the Senior Manager or relevant commercial approver

4. Forecasting & Reporting

• Maintain accurate renewal forecasts for assigned portfolio at all times
• Provide weekly input to the renewals pipeline and risk reporting cycle
• Flag forecast changes promptly, with clear reason codes and next actions
• Contribute to renewal performance data used by the Senior Manager for ELT and board reporting

5. Cross-Functional Coordination

• Liaise with Customer Success Managers on account health and renewal readiness
• Coordinate with Finance on invoicing, billing terms, and contract queries
• Engage Legal and Commercial Operations as required for contract execution
• Provide feedback on playbook effectiveness and flag process gaps to the Senior Manager

Skills & Experience

Essential

• Experience in a renewals, retention, or account management role within a B2B SaaS or subscription business
• Demonstrated ability to manage a portfolio of accounts through a full renewal cycle
• Comfortable having commercial conversations with customers, including price increases and save plays
• Highly organised, with the ability to manage multiple renewals simultaneously without losing detail
• Proficient in CRM tools (Salesforce preferred) and Excel/Google Sheets for pipeline management
• Clear communicator — written and verbal — with customers and internal stakeholders

Desirable

• Familiarity with SaaS contract structures, ARR mechanics, and GRR/NRR metrics
• Exposure to multi-product or complex licensing environments
• Experience working alongside or within a Customer Success function
• Background in automotive, dealer management, or B2B technology sectors Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.   An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.   Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.   Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.   We are also an equal opportunity employer committed to building a diverse and inclusive workforce.  We value diversity and encourage candidates of all backgrounds to apply.   "At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."