Customer Relationship Executive

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge. Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Title: Customer Relationship Executive - Dynamics 365 Customer Engagement (CE) & Power Platform 

Location Remote with U.S. based travel up to 50% 

Description 

You are a commercially driven, client-focused growth leader who can originate opportunities, shape differentiated transformation agendas, and close complex Microsoft consulting engagements. You combine strong CRM and customer experience domain knowledge with executive presence, disciplined sales leadership, and the ability to mobilize Microsoft, alliance, industry, solution, and delivery teams around measurable client outcomes. You thrive in a collaborative environment and are equally effective creating demand, leading strategic pursuits, expanding existing accounts, and developing repeatable market offerings. 

In addition, you possess the following experience: 

• Proven track record of selling large-scale ($1M+) CRM strategy and transformation delivery programs to Sales, Marketing, and Service stakeholders 

• Expertise selling Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service, Customer Insights, Contact Center, and Marketing/Journey Management) and Power Platform solutions and services

• Demonstrated ability to lead complex enterprise sales cycles spanning business transformation, customer experience, process automation, and application modernization 

• Deal “quarterback” who assembles the right pursuit team and orchestrates execution, bringing together the right pursuit team and orchestrating collaboration across sales, industry, solution, Microsoft, and delivery stakeholders to ensure flawless deal execution 

• Skilled at building networks, generating pipeline, supporting marketing initiatives, and expanding sales opportunities 

• Deep understanding of CRM, customer experience, automation, analytics, AI, and digital transformation challenges 

• Strong executive  presence and credibility with C-level stakeholders