Client Success Manager

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

First, someone who is passionate about building and scaling a new and growing vertical within Arrive. As a Manager of Client Success at Arrive, with a dedicated focus on the Arrive Fresh/produce vertical, you will take a leadership position managing our produce shippers. You will be responsible for the performance and operational strategy of a Client Success team specializing in fresh and perishable goods. This role involves collaborating closely with other department leaders to optimize business processes and drive strategic initiatives specifically within the produce supply chain. This position requires a leader who can navigate the unique challenges of produce freight, champion necessary changes, lead by example, and work cross-functionally to ensure the success of Arrive’s objectives in this critical sector. This Client Success Manager will be instrumental in shaping our Arrive Fresh Client Success strategy and fostering a culture of excellence and collaboration within this specialized area. 

The Client Success Manager for Arrive Fresh acts as the main point of contact for fresh-produce shippers, growers, receivers and carriers. Because produce freight is time-sensitive and temperature-controlled (refrigerated/reefer), you and your team will monitor shipments, coordinate with carriers, manage cold-chain expectations, and prevent transit issues before they impact the client's bottom line.

What You'll Do

• Account Ownership: Serve as the primary trusted advisor and daily point of contact for a portfolio of produce freight clients.
• Shipment & Cold-Chain Tracking: Monitor reefer (refrigerated) loads in transit, track temperature logs, and coordinate proactively with dispatchers and carriers to prevent delays or spoilage.
• Issue & Exception Management: Rapidly resolve delivery disruptions, temperature deviations, detention issues, or claims in collaboration with operations and claims teams.
• Manage and Coach: Coach a team of Client Success Reps to understand the knowledge and service skills required to perform at a high level for Produce Customers.
• Client Onboarding: Guide new produce shippers or receivers through platform/system setup, tender processes, and communication protocols.