Platform Engineer

Rhondos Inc. is looking for a Dynatrace Platform Engineer, Latin America to join our Professional Services Team. In this client- and stakeholder-facing role, you will configure and optimize the Dynatrace Unified Observability Platform across cloud, hybrid, and on-premises environments including leading PowerConnect App implementation, configuration, and customization for SAP observability to help engineering and operations teams reduce mean time to resolution (MTTR), improve application performance, and build a mature observability practice. You'll work independently on well-defined engagements while collaborating with senior architects on more complex initiatives.

Key Responsibilities

• Lead PowerConnect App implementation, configuration, and customization within Dynatrace to extend observability into SAP environments.
• Customize and maintain PowerConnect's dashboard library, log processing, and metric extraction rules to reflect each customer's SAP landscape and business processes.
• Onboard applications, infrastructure, and cloud workloads (AWS, Azure, or GCP; Kubernetes and Docker) for full-stack monitoring.
• Design, build, and maintain custom dashboards, alerting profiles, workflows, and analytics using Dynatrace Query Language (DQL) and Grail.
• Monitor application performance and availability; lead troubleshooting and root-cause analysis, leveraging Davis AI causal insights.
• Configure Synthetic Monitoring, Real User Monitoring (RUM), APM, and Log Monitoring to close observability gaps.
• Conduct health assessments and architecture reviews, and deliver clear, actionable best-practice recommendations.
• Integrate Dynatrace with ITSM and collaboration tools such as ServiceNow, Jira and Slack.
• Support OpenTelemetry and distributed-tracing initiatives across microservices architectures.
• Partner with Product Development and Product Support teams and drive continuous improvement in system functionality and reliability.
• Lead customer and internal enablement workshops, training sessions, and operations review meetings.
• Maintain clear technical documentation, implementation guides, and runbooks.
• Mentor junior consultants and contribute to internal observability standards and best practices.

Requirements

Required Qualifications

• Bilingual (English/Spanish)
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• 1-3 years of experience in Application Performance Management (APM), observability, or related IT infrastructure roles.