Customer Programs Manager

Main Accountabilities：1.Serve as the primary contact for assigned customers, ensuring the delivery of agreed service commitments and KPIs.2. Coordinate with global origins, destinations, and cross-functional teams to support seamless execution of OMS solutions.3.Support AP operations offices in implementing and complying with customer requirements and SOP4. Prepare, analyze, and present customer performance data to identify service gaps; initiate and drive corrective actions.5.Conduct periodic customer meetings, sharing performance insights, issue logs, and improvement initiatives to maintain strong customer relationships.6. Facilitate training for origins, vendors, and internal teams on new systems, processes, or revised SOPs.7. Ensure operational processes follow global OMS standards while adapting to customers' evolving needs.8. Support the Account Manager in developing action plans, implementing solutions, and monitoring the progress of improvement programs.9.Maintain accurate and updated documentation including SOPs, process maps, reporting templates, and key account information. 主要职责（Main Accountabilities）1.作为指定客户的主要联络人，确保按照约定交付服务承诺和 KPI。2.与全球始发地、目的地及跨职能团队协调，支持 OMS 解决方案的无缝执行。3.支持亚太区运营办公室落实并遵循客户要求及标准操作流程（SOP）。4.准备、分析并呈现客户绩效数据，识别服务差距；发起并推动纠正措施。5.定期召开客户会议，分享绩效洞察、问题记录和改进计划，以维持良好的客户关系。6.为始发地、供应商及内部团队提供有关新系统、流程或修订版 SOP 的培训。7.确保运营流程遵循全球 OMS 标准，并能根据客户不断变化的需求进行调整。8.协助客户经理制定行动计划、实施解决方案，并持续监控改进项目的进展。9.维护准确且最新的文档，包括 SOP、流程图、报告模板及重点客户信息。 Requirements1.Bachelor’s degree or above, preferably in logistics related disciplines.2.Minimum 2–3 years of relevant experience in supply chain, logistics, freight forwarding, or account management.3.Good interpersonal, communication and negotiation skills4.Strong command of written and spoken English and Chinese.5.Excellent communication, interpersonal, and stakeholder management skills.6.Detail oriented, customer focused, proactive, responsible, and able to work independently.7.Proficient in PC operations knowledge, e.g. Ms Excel, Powerpoint, Outlook8.Experience in OMS operations, order management systems, or supply chain visibility platforms is an advantage.9.Language: Required good spoken and written English. 要求1.本科及以上学历，物流类相关专业优先。2.至少 2–3 年供应链、物流、货代或客户管理相关经验。3.良好的人际、沟通及谈判技巧。4.优秀的中英文书写与口语能力。5.出色的沟通能力、人际交往能力及利益相关者管理技巧。6.注重细节、以客户为中心、积极主动、责任心强，并能够独立工作。7.熟练掌握电脑操作，例如 MS Excel、PowerPoint、Outlook。8.具有 OMS 运营、订单管理系统或供应链可视化平台经验者优先。9.语言要求：需具备良好的英语口语和书写能力。
会有全英文面试，面试定薪。