UX Designer

Why Great Gray? At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us. 

The Role

Great Gray is looking to add a Senior UX Designer to drive experience quality across our retirement investment platform. This role sits at the center of a channel-aligned product organization, translating complex workflows into experiences that are clear, efficient, and built around how advisors, recordkeepers, and asset managers work. 

The Senior UX Designer will shape how we frame problems, lead user research that grounds product decisions in real behavior, and set the standards that make the design practice faster and more consistent over time. The person who thrives here brings sharp research instincts, strong opinions about what excellent UX looks like in a data-intensive B2B environment, and the communication skills and executive presence to bring stakeholders and customers along. 

Location

This position will work from our Boston, MA office. Great Gray currently supports a hybrid work model with 4 days onsite, and 1 day remote.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

Responsibilities 

• Design and prototype across the full UX process — information architectures, user flows, wireframes, and high-fidelity interactive prototypes for testing and stakeholder alignment
• Lead user research for your initiatives — conducting interviews, usability testing, and surveys to build deep understanding of advisor, recordkeeper, and asset manager personas, their workflows, pain points, and behaviors
• Partner with product managers, engineers, and stakeholders to define requirements, iterate on solutions, and ship high-impact work
• Present research findings and design decisions to stakeholders at all levels, connecting user needs to business outcomes
• Work closely with engineering through detailed specs and ongoing support to maintain design quality through production
• Collaborate with fellow designers to raise the bar on craft and establish design patterns, UI components, and accessibility standards that ensure consistency and scale across the platform