Developer

TTEC Digital is seeking an MSP Sr. Developer to join our AWS Partner Practice. This is a remote role based in the United States. As a core member of our Managed Services Practice (MSP), you will shift focus from project-based delivery to ongoing managed services — owning, operating, and continuously improving AWS-based solutions for our clients over the long term. 

Our MSP teams function as autonomous units supporting multiple client environments simultaneously. Unlike project delivery teams, MSP teams are responsible for the health, reliability, and evolution of live production systems. You will lead a team of 3–4 developers, working closely with a dedicated MSP project/service manager and Technical Account Managers to handle incident response, change management, continuous improvement initiatives, and proactive infrastructure enhancements. 

The MSP Sr. Developer reports to the Executive Director and is expected to contribute to Best Practice Documentation and internal tooling standards across the organization. 

What You Will Be Doing:

• Leading daily standups and service review meetings with your internal team and clients as needed, covering ongoing incidents, change requests, and operational health. 

• Owning the operational stability of client AWS environments — monitoring, incident response, root cause analysis, and remediation. 

• Managing and executing change requests and enhancement work through Jira, including infrastructure-as-code updates using CloudFormation and Serverless Framework templates. 

• Collaborating with clients on roadmap planning, translating evolving business needs into actionable backlog items for your MSP team. 

• Mentoring junior developers on both technical skills and the discipline required for managed services: documentation, runbooks, and SLA awareness. 

• Staying current on the latest AWS services and broader cloud industry trends, proactively identifying opportunities to improve client environments. 

• Contributing to internal MSP best practices, tooling, and playbooks to improve team efficiency and service quality. 

• Handling professional conflict constructively — the lead has final say on technical decisions and is responsible for maintaining team morale and cohesion. 

What You Will Bring:

• 7+ years of development experience with a strong, recent focus on Node.js/TypeScript and AWS services. 

• Demonstrated expert knowledge of AWS services and cloud architecture, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, and VPC/network configurations.