Developer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Job Description Microsoft App and AI Solutions Developer 

Overview 

TTEC Digital is seeking a Microsoft App and AI Solutions Developer to build and support business applications, workflow automation, integrations, and AI-enabled experiences across Azure, Power Platform, Microsoft 365, and Copilot technologies. This role requires hands-on experience with Azure, Power Apps, Power Automate, Dataverse, and Copilot Studio, along with the discipline to deliver secure, maintainable, production-ready solutions. Working within an Agile delivery team, the developer will partner with business stakeholders, analysts, architects, administrators, and product owners to turn business needs into solutions that improve efficiency, user experience, and enterprise adoption. 

Responsibilities 

1. App Development and Solution Design 

• Design, develop, test, and support Microsoft-based applications using Azure and Power Platform. 

• Translate business requirements, user stories, and process flows into practical, scalable application designs that favor configuration and low-code patterns where appropriate. 

• Create responsive, user-friendly interfaces, reusable components, consistent design patterns, and accessibility-aware layouts. 

• Connect applications to Microsoft Dataverse, SharePoint Online, SQL, Teams, or other approved enterprise data sources. 

• Independently analyze business needs, identify technical options, and recommend sustainable solutions that balance user experience, maintainability, security, and delivery speed. 

2. AI Agents and AI-Enabled Solutions 

• Design, build, test, and maintain custom agents using Microsoft Copilot Studio or Azure AI Foundry, including topics, actions, orchestration, fallback logic, escalation paths, and generative AI capabilities. 

• Extend agents with enterprise data sources, Azure Logic Apps or Power Automate flows, custom connectors, and approved APIs. 

• Develop agent experiences that can be deployed through Microsoft Teams and other approved Microsoft 365 channels. 

• Use analytics, telemetry, conversation outcomes, and user feedback to monitor agent performance and continuously improve answer quality, containment, escalation, and business impact.