Technical Operations Analyst

Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Role Overview:

The Technical Operations Analyst plays a critical role in ensuring seamless integration between external partners and internal systems. This position serves as the primary point of contact for technical onboarding, troubleshooting, and cross-functional coordination, helping deliver a smooth and efficient partner experience.

Key Responsibilities:

Partner Integration & Support

• Act as the main liaison for partners during the technical integration phase, providing hands-on guidance and support.

• Troubleshoot and resolve technical issues encountered by partners, ensuring timely and effective solutions.

• Clearly explain integration requirements, system capabilities, and technical workflows to both technical and non-technical stakeholders.

• Monitor integration progress and proactively address potential blockers to avoid delays.

Cross-functional Communication

• Bridge communication between external partners and internal engineering or development teams to ensure alignment on requirements and timelines.

• Translate technical concerns into actionable items for developers, and relay updates or solutions back to partners in a clear and concise manner.

• Provide consistent status updates to stakeholders, ensuring transparency throughout the integration lifecycle.

• Facilitate meetings, discussions, and documentation to support smooth collaboration across teams.

Process Optimization & Continuous Improvement

• Identify inefficiencies in current integration and operational workflows, and recommend improvements to enhance speed and quality.

• Develop and maintain documentation, playbooks, and best practices for partner integrations and technical support.

• Contribute to the standardization of processes to improve scalability and consistency across multiple integrations.