Engineering Manager

Role overview:

• Lead one of Dispatch's product engineering teams — the team responsible for our core user workflow and data orchestration platform.

• Own engineering execution end to end: roadmap sequencing with Product, project scoping, timeline accountability, and cross-functional progress communication.

• Serve as the connective tissue between Product and Engineering — ensuring the team builds the right things in the right order, at the pace the business demands.

• Drive engineering hiring end-to-end: headcount planning, JDs, interview loops, and closing.

What you'll own:

• Team Building & Development — Hire, onboard, and develop a growing team of engineers. Create a culture of high standards, ownership, and craft — making Dispatch an exceptional place to build.

• Engineering Execution — Own the delivery system: project scoping, milestone planning, timeline accountability, and stakeholder communication. Ensure the team ships on time, with consistency and quality, across the core product, integrations, and platform.

• Engineering Acceleration — Partner with staff engineers and tech leads who own technical decisions and architecture. Your job is to remove friction, raise the floor, and identify opportunities to accelerate the team through better tooling and automation.

• Cross-Functional Operating Model — Work closely with Product and Design to triage, prioritize, and sequence work. Serve as the escalation point for customer-impacting engineering issues and coordinate resolution with CS and Product.

• Incident & Production Management — Own the team's on-call posture, incident response process, and post-mortems. Drive improvements that reduce recurrence and increase system reliability.

Experience & Background:

• 10+ years in software engineering, including meaningful time as an IC and as an Engineering Manager.

  • 5+ years as an individual contributor engineer, with a track record of shipping high-quality, high-complexity systems

  • 5+ years managing engineering teams that have done the same

• Proven track record of growing and scaling an engineering organization — ideally from a small team to 20–30+ engineers.