IT Support Specialist
US$47,000 – US$58,500 / yr base salary
Posted 13 Aug 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1–2 yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
- Visa sponsorship
- Not offered
| Base salary | US$47,000 – US$58,500 / yr |
|---|
Field of studyComputer Science, Information Technology (or related)
Study levelAssociate degree
Job Title: IT Support Specialist
Team: Information Technology
Location: Hybrid in Chicago (IL)
Employment Type: Full-time
FLSA Classification: Non-Exempt
Start Date: ASAP
About Braven
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation.
Together, our ambition is to help rebuild the middle class and revitalize the American Dream.
To learn more, take a look at Braven’s Jobs.
About the Role
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an IT Support Specialist who will keep our day-to-day IT support queue running smoothly. As a member of the IT team, you will be the first point of contact for Braven staff experiencing hardware, software, or account issues, making sure tickets are triaged and resolved quickly so the rest of the organization can stay focused on serving our Fellows.
This role is on the IT team and reports directly to the Head of Workplace Technology & Operations.
What You’ll Do
Helpdesk & Ticket Queue Management (60%)
- Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management)
- Triage, prioritize, and resolve tickets in a timely manner, escalating complex issues to the IT Systems Engineer or Systems Architect as needed
- Set up, configure, and deploy hardware (laptops, monitors, peripherals) for new hires and existing staff
- Support employee onboarding and offboarding from an IT equipment and access perspective
End-User Support & Training (25%)
- Provide friendly, patient day-to-day technical support to staff on hardware, software, and common applications (e.g., Google Workspace, Zoom, Slack)
- Create and maintain simple how-to guides and FAQs for common issues
- Help staff get comfortable with new tools and features as they're rolled out