Network Technical Support Engineer

About the Role

We are seeking a highly skilled Level 3 (L3) Technical Support Engineer with deep expertise in network infrastructure and hospitality environments. This role serves as the highest level of escalation for complex network-related issues, including advanced troubleshooting, configuration, and optimization of wired and wireless systems.

The ideal candidate is a hands-on technical expert with strong experience in switching, routing, firewalls, and wireless networks, capable of working across multi-vendor environments and ensuring reliable, high-performance connectivity.

Key Responsibilities

Advanced Network Troubleshooting

• Diagnose and resolve complex issues related to network infrastructure, including LAN/WAN, Wi-Fi, and security systems.
• Handle escalations involving VLANs, routing, switching, firewall rules, and network segmentation.
• Troubleshoot performance issues, packet loss, latency, and connectivity disruptions.

Configuration & Implementation

• Configure and maintain network devices, including switches, wireless access points, and firewalls.
• Perform advanced configurations such as VLAN setup, trunking, ACLs, QoS, and firewall policies.
• Support headend equipment configuration and optimization.

Multi-Vendor Network Support

• Provide expert-level support for:

• MikroTik (routing, firewall, scripting)

• Aruba Networks

• Ruckus Wireless

• Cambium Networks

• Fortinet (switches & firewalls)

• Ensure interoperability and optimal performance across diverse platforms.

Root Cause Analysis

• Perform deep technical analysis to identify root causes of recurring network issues.
• Implement long-term fixes and improvements to enhance network stability and performance.

Hospitality Network Expertise

• Support and optimize hospitality network environments, including guest and staff networks.