Technical Consultant

360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for scoping custom technical and consulting projects, building custom solutions, coordinating with the Technical Services team and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset.

As a Technical Consultant, you are part of our implementation team, who plays a key role in seamlessly onboarding new customers: you are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform as well as specifications for the development of Technical Solutions. 

You will support and manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support, mainly on strategic accounts as a technical expert. You will define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s), 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.

As we grow, we need to continue to automatize and find repeatable solutions. Part of your job will be to design tools to either support the rest of the team and specific customer’s requests and avoid time-consuming work.

Within 1 month, you will:

• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing
• Master our integration possibilities (Workato, data lake, flat files, APIs)

Within 3 months, you will:

• Work with clients to understand their technical requirements and scope projects accordingly
• Collaborate with our sales and development teams to design and implement solutions that meet client requirements
• Ensure successful delivery of projects on time and within budget
• Provide technical expertise and support to clients throughout the project lifecycle
• Continuously learn about new technologies and stay up-to-date with industry trends
• Develop and maintain technical documentation and project plans
• Participate in client-facing meetings and presentations

Within 6 months, you will:

• Develop repeatable and scalable processes to improve project quality and delivery
• Be able to support the team on difficult integrations & troubleshooting issues
• Contribute to our knowledge base to share best practices and lessons learned