Employee Relations Program Management Optimization
US$101,500 / yr base salary
Posted 8 Oct 2026
Advertised as “Principal, Employee Relations Program Management Optimization”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 6+ yrs
- Management level
- People management
- Contract
- Full-time
| Base salary | US$101,500 / yr |
|---|
Study levelBachelor's
CertificationsPHR, SPHR, SHRM, Project Management Professional
Job Description
The Principal, Employee Relations (ER) Program Management Optimzation is a pivotal role that serves as the strategic bridge between HR’s operational needs and the technical capabilities of the HR technology team. At its core, this position is about transformation: taking the complex worlds of Employee Relations and HR knowledge and turning it into a streamlined, data-driven, and efficient ecosystem.
You will execute the strategic vision and technical administration of the ER case management framework, ensuring that every step—from the moment a case is opened to its final resolution—is handled with precision, legal defensibility, and operational excellence. By leveraging sophisticated dashboards and KPIs, you will move the organization from a reactive posture to a proactive one, identifying systemic trends that allow the business to mitigate risk before it escalates.
Beyond the realm of ER, you will act as a curator and executor of HR operational knowledge. Your goal is to create a "single source of truth" where policy interpretations, operational guides, and toolkits are easily accessible to the HR community. You will establish the governance that keeps this information fresh, ensuring that legacy documents are archived and that new processes are communicated clearly and consistently across the company.
Key Responsibilities:
Employee Relations (ER) Program Management & Strategy
-
Strategic Oversight: Lead the design and evolution of the Enterprise ER program framework, establishing standardized protocols for case intake, investigation, and resolution.
-
Systems Ownership: Serve as the primary administrator and strategic owner of the ER case management system, configuring advanced workflows, managing complex user permissions, and ensuring absolute data integrity.
-
Case Governance: Establish and audit quality control standards for case notes and documentation to ensure legal defensibility, consistency, and adherence to corporate policy.
-
Trend Analysis & Intelligence: Develop and maintain sophisticated ER dashboards and KPIs to identify systemic trends in employee relations; provide the Director II with proactive, data-driven insights to mitigate organizational risk.
-
Expert Training: Act as the lead technical and procedural expert for ER system users, developing comprehensive training modules on effective case documentation, evidence gathering, and reporting.
-
Cross-Functional Alignment: Partner with Legal and HR Business Partners to ensure the ER program aligns with current labor laws and internal corporate governance standards.