Site Reliability Engineer

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

This is a hands-on senior engineering role focused on improving production resilience, strengthening security, driving operational excellence, and enhancing the developer experience across the organization.

In this role, you will design, build, and evolve the foundational systems, tooling, and operational practices that enable engineering teams to ship secure, reliable, and scalable software with confidence. You will help establish reliability standards, define service level objectives (SLOs), improve observability, automate operational processes, and drive incident management and post-incident learning practices that strengthen platform stability over time.

Partnering closely with Engineering, Security, Platform, and Product teams, you will architect scalable distributed systems, optimize Kubernetes and AWS-based infrastructure, and build automated delivery pipelines that support rapid and safe software releases. You will play a key role in reducing operational toil, improving system performance, increasing platform reliability, and ensuring that our infrastructure can support continued business growth.

❗ This is a full-time permanent position 

❗ This is an existing vacancy 

📍 Location:  This is a remote location open to candidates legally authorized to work in Canada.  

What you will be doing:

• Drive reliability engineering initiatives and operational excellence for mission-critical services running on AWS and Kubernetes.
• Design, implement, and continuously improve deployment, release, and rollback strategies across complex distributed systems.
• Establish secure-by-default CI/CD pipelines with robust automation, governance, and policy-driven controls.
• Enhance platform observability through metrics, logs, tracing, and actionable alerting to improve system visibility and operational efficiency.
• Define, implement, and mature Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability standards across the organization.
• Lead response efforts for high-severity incidents, ensuring timely resolution, effective communication, and meaningful post-incident reviews that drive continuous improvement.
• Partner closely with engineering teams to strengthen platform standards, improve service resilience, optimize runtime performance, and embed reliability best practices.