IT Manager
Posted 8 Oct 2026
Advertised as “Senior IT Manager”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 6+ yrs
- Management level
- People management
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
CertificationsITIL, CISSP, CISM
1000heads is a Social Transformation™ company, helping global brands adapt to rapid and continual shifts in media, technology and culture. We combine data & analytics, strategy, technology and creativity to build brands for the Social Age, working from offices across the UK, Europe, the US and Asia-Pacific.
We're looking for an accomplished IT Manager to be based in our London office and to have ownership of day-to-day IT support across our global offices, supervising a global team of 3 support engineers.
ABOUT THE ROLE
The Senior IT Manager owns 1000heads' technology, from laptops and SaaS tools to security and compliance. You'll lead a team of three engineers and be the go-to person for how technology supports the business.
This is a hands-on manager role. You'll set direction and manage the team, but you'll also roll up your sleeves on escalations, projects and supplier work. It suits someone who has run an IT function in a fast-moving, people-first business and wants to shape the next stage.
KEY RESPONSIBILITIES
Team leadership
- Line manage, coach and develop a team of 3 IT engineers, including objectives, 1:1s and performance reviews.
- Set team priorities, workload and on-call or cover arrangements across offices.
- Build a culture of ownership, good documentation and friendly, fast support.
IT operations and service
- Own the IT support function, including SLAs, ticket quality and user satisfaction.
- Manage the device lifecycle: procurement, setup, MDM, repairs and secure disposal.
- Run identity and access management, joiners, movers and leavers, and SaaS administration (e.g. Google Workspace or Microsoft 365, Slack).
- Keep office networks, Wi-Fi, AV and meeting rooms working reliably.
Security and compliance
- Own the information security programme, including endpoint protection, MFA, patching and backups.
- Lead ISO 27001 and GDPR compliance, audits and client security questionnaires.
- Run incident response and business continuity planning.
- Deliver security awareness training for all staff.
Strategy, budget and suppliers
- Build and deliver an IT roadmap aligned with business goals.
- Own the IT budget and track software, hardware and licence spend.
- Manage suppliers and contracts, and review tools for value and overlap.
- Advise leadership on new technology, including safe and effective use of AI tools.
Group Integration & Alignment