Floor Supervisor

Responsibilities:  

• The ability to support the store management team to provide outstanding leadership to the store team. 

• Ensures the team executes operational excellence through a customer centric mindset. 

• Generating high levels of motivation and commitment within the store. 

• Allocate time effectively; handle multiple tasks and completing priorities. 

• Provide input and manage merchandise and visual principles. 

• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc). 

Qualification: 

• A Matric certificate. 

Skills: 

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

• High flexibility and ability to adapt to different customers and situations. 

• A high sense of urgency with demonstrated ability to work independently. 

• High flexibility and ability to adapt to different customers. 

• An outstanding leadership, interpersonal and communication skills. 

• Ability to work a flexible schedule to meet the needs of the business. 

• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers. 

• Strategic Sales Planning 

• Managing the Sales Process 

• Customer Value Management 

Behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 

• Effectively building formal and informal relationship networks inside and outside the organization. 

• Building strong customer relationships and delivering customer-centric solutions. 

• Making good and timely decisions that keep the organization moving forward. 

• Anticipating and adopting innovations in business-building digital and technology applications. 

• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 

• Making good and timely decisions that keep the organization moving forward. 

• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 

• Good verbal/ written communication skills and good organisational skills 

• Strong organizational and planning skills 

• The ability to multi-task in a fast-paced environment 

• The ability to work independently. 

• The ability to take initiative. 

• A high level of attention to detail 

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.