Customer Manager

Job Description

At Tieto Tech Consulting, we believe that the best customer relationships are built on trust, curiosity, and a genuine interest to solve challenges together with the customer. For us sustainable growth through business value generation is priority.

With over 9,000 colleagues worldwide and around 300 colleagues in the DACH region, we combine industry insight, data, software engineering, and cloud and enterprise solutions expertise to help our customers design, build, and run their digital businesses.

Are you passionate about the energy transition and excited by the possibilities of digital transformation? In this senior role, you will develop strategic customer relationships in the Austrian Energy & Utilities sector, uncover new business opportunities and connect customer priorities with the right expertise across our organization.

You will combine commercial drive, sector insight and a consultative mindset to create measurable value for our customers and shape the growth of our Energy & Utilities business.

When joining Tieto Tech Consulting as a Customer Manager, you

• Take ownership and grow a portfolio of strategic accounts in the Austrian Energy & Utilities sector, with a clear focus on long-term customer value and commercial success
• Develop multi-year account plans based on customer priorities, market developments and new business opportunities
• Build trusted relationships with decision-markers and lead strategic conversations, account planning sessions and business reviews
• Translate customer challenges into compelling, value-based proposals together with our delivery and solutioning teams
• Identify and develop cross-selling and upselling opportunities across our portfolio, from Data & AI to Cloud and Software Engineering and Enterprise Applications
• Represent the Energy & Utilities sector internally and externally by sharing market insights and contributing to go-to-market initiatives

Who we are looking for:

• At least 3 years of experience in strategic account management, business development or customer relationship management within IT consulting, software or digital engineering
• A strong track record in developing complex customer accounts and building trusted relationships with diverse stakeholders
• Good understanding of the Energy & Utilities sector and its key topics, such as digitalization, the energy transition, or evolving expectations
• Confidence in engaging with senior and C-level stakeholders and turning strategic priorities into concrete opportunities
• Experience collaborating across sales and delivery teams
• A commercial and entrepreneurial mindset, with experience in account planning, contract renewals and sustainable growth
• Excellent German and strong English skills, enabling you to communicate confidently with customers and international colleagues

You do not need to tick every box to make an impact in this role. We are looking for someone who acts with ownership, collaborates openly and approaches customers with curiosity and respect. You enjoy bringing people together, sharing knowledge and learning from others.

We offer

• A visible, strategic role at the intersection of the energy transition, technology, consulting and business growth
• The opportunity to shape and expand our Public & Energy Utilities business in Austria
• Close collaboration with experienced industry, business and technology experts across Europe and beyond
• Access to a broad portfolio of services covering Data & AI, Cloud, Software Engineering, Digital Engineering, and Enterprise Applications
• Meaningful customer engagements with leading industrial companies and hidden champions
• A culture built on trust, collaboration, and continuous learning
• Flexible hybrid working models and modern ways of working
• Benefits like laptop and smartphone also for private use, health programs, team events, excellent public transport connection, food vouchers, contribution to the costs of the Austrian “Klimaticket”, fresh fruits, the perfect environment to prosper professionally, and a lot more
• Continuous professional development and international career opportunities
• An attractive compensation package including performance-based incentives

The annual gross salary for this position will start from € 65.000,00 (based on IT collective agreement, ST2 Regelstufe) on a full-time basis, depending on your qualifications and experience. Our aim is to provide you with a salary package that is both competitive and reflective of your relevant experience, while also aligning with current market standards. 

Did we get you inspired?

If you enjoy building customer relationships, identifying new opportunities, and creating business impact through consulting and technology, we would love to hear from you. Please attach your CV or LinkedIn profile, and we will get in touch.

If you have any questions regarding this role, please contact us: careers.austria@tieto.com.

Please note that while we are happy to answer questions via email, we can only consider applications submitted through our online application system and therefore cannot accept applications sent directly by email.

Locations: Vienna, Linz (Austria)

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

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