Unit Head, Quality Assurance & Analytics
Posted 25 Sep 2026
Advertised as “Unit Head, Quality Assurance & Analytics, E-Business Operations”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 6+ yrs
- Management level
- People management
No salary listed for this role.
Study levelBachelor's
Study levelMaster's
To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.
Requirements
Key Responsibilities
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Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to.
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Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report.
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Coordinate Group meetings and training.
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Drive process improvement initiatives to enhance customer experience and operational efficiency.
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Ensure GL reconciliation checks are accurate and escalate exceptions.
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Supervise periodic spot checks and process audits across key E-business Operations functions.
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Mentor and train QA team members on process knowledge, audit expectations, and documentation standards.
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Assign and monitor review tasks based on team capacity and priorities.
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Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals).
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Support internal/external audit reviews and respond to QA-related queries.
Skills/Competencies
- Ability to lead a team and make sound judgments based on evidence and QA findings.
- Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces**.**
- Understanding of governing principles and rules of E-business operations.
- Ability to spot errors, inconsistencies, or deviations in data or processes.
- Use of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively.
- Good verbal and written skills.
- Working closely with operations, compliance, IT, or other relevant teams.
- Handling discrepancies or quality concerns tactfully.
Qualification
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First degree in any Discipline with a minimum of Second-Class honors.
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Relevant Masters’ degree will be an advantage
Professional Membership
A recognized professional certification will be an added advantage
Minimum Experience
Minimum of 6 years relevant experience.