Customer Service Executive

Job title: Customer Service Executive

Contract Type: Full Time Permanent, subject to 6 months' probation

Location: Claregalway, Co. Galway

Salary: €31,050 per annum, paid monthly

Culligan Home Ireland is seeking an organized and customer-focused Customer Service Executive to join our growing team. In this role, you will support customer retention activities, maintain accurate customer records, and provide administrative support to our Operations team, helping to deliver an excellent customer experience.

If you’re passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we’d love to hear from you.

Core role and responsibilities:

• Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms.
• Manage service bookings and product orders, including routing vans and coordinating with field technicians.
• Process customer accounts, update records, and ensure accurate data entry.
• Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
• Promote and upsell appropriate services and products where relevant.
• Collaborate with other teams (Service, Sales, Finance) to ensure efficient service delivery.
• Maintain high standards of documentation and CRM system use.
• Contribute ideas to improve processes and customer satisfaction metrics.
• Meet individual and team KPIs related to response time, resolution quality, and service accuracy.

Requirements

• Excellent communication skills
• Familiarity with CRM systems and/or Microsoft packages
• Experience in customer service or related field.
• Ability to work in a fast paced environment
• Postive attitude and a passion for helping others
• Experience in the water/service industry is desirable

Benefits

• Monday-Friday working pattern
• Hybrid Working Model
• 23 Day's Annual Leave
• Company Pension Scheme
• Shopping discounts with Perks at Work
• 24hrs access to EAP
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression