Program Associate

ABOUT NEW ENERGY NEXUS

New Energy Nexus (www.newenergynexus.com) is an international NGO that supports climate solutions and builds a more equitable clean energy economy. Our laser focus is on clean energy entrepreneurs: providing them with funds, accelerators, and networks to thrive. They are our main audience and our agent of change.

Founded in California in 2004, New Energy Nexus now operates across China, India, Southeast Asia, East and West Africa, and Australia. To date, we have supported more than 11,000 entrepreneurs and helped leverage US$5.4 billion in investment.

In the Philippines, New Energy Nexus has been supporting the growth of the clean energy ecosystem since 2019 through entrepreneurship, partnerships, and workforce development initiatives.

One of these initiatives is the New Energy Academy (NEA), a renewable energy learning and certification platform designed to build practical skills for the growing clean energy workforce. NEA provides hybrid and self-paced online learning combined with hands-on practical training, with a strong focus on the solar power sector. Through accessible, industry-relevant training, NEA helps learners develop the knowledge and practical skills needed to participate in and contribute to the clean energy transition.

ABOUT THE ROLE

The Junior Program Associate supports the day-to-day implementation of New Energy Academy's training programs by managing learner coordination, training logistics, records, and partner communication. The role helps ensure that learners, instructors, and training partners have the information and support they need for training activities to run smoothly across online and in-person delivery.

ROLES AND RESPONSIBILITIES

Learner Management:

• Manage learner coordination throughout the training lifecycle, from registration and onboarding through course completion and offboarding.
• Serve as the primary point of contact for learners across online and offline training programs.
• Provide first-level administrative and technical support for learners, including course access, LMS navigation, registration, and common platform-related concerns, and escalate issues when needed.
• Respond to learner inquiries promptly and professionally via multiple communication channels (email, phone, chat).
• Assist learners with program registration, course selection, and technical platform navigation.
• Identify potential barriers to learner participation or completion and escalate or coordinate appropriate support.
• Support and host online and in-person training sessions, including participant coordination, attendance, technical setup, session announcements, and coordination with instructors.
• Provide logistical and learner coordination support during Hands-on Practical Training , including attendance, learner requirements, safety/PPE compliance, materials, and coordination with the training partner and instructor.