Technical Support Analyst

Turn Tech Support Into Something That Matters!

Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.

As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.

What you’ll be doing

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes
• Own the customer journey from first contact to final resolution
• Log all interactions accurately and ensure compliance with privacy and security standards
• Collaborate with your team to deliver exceptional support

Technical details of the position

• Base location: Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 Budapest - near WestEnd
• Work Mode: Onsite, from our office
• Working Hours: 08:30 – 17:00, from Monday to Friday
• Type: Full-time, 40 hours / week
• After the second month: KPI based incentive and hybrid system is available.

Requirements

What you bring

• Fluency in Dutch (C1) and strong English communication skills (B2)
• A service mindset — patient, empathetic, and solution-oriented
• Confidence working with modern tech — especially mobile apps and smart devices
• Basic proficiency in Microsoft Office and general troubleshooting tools
• Ability to multitask, stay organized, and follow procedures
• Prior experience in customer support, helpdesk, or BPO is a plus

Benefits

You’ll thrive if you are…

• Genuinely interested in technology, sustainability, and innovation
• Curious by nature — someone who asks “why” and seeks better answers
• Calm under pressure and great at explaining complex things simply
• Comfortable in a fast-paced, process-driven environment

What we offer

• Work with a pioneering brand in the green tech and portable power space
• Competitive salary
• Cafeteria benefit package - SZEP Card
• Private health insurance package - MediCare
• Paid training to equip you with everything you need
• A stable, full-time role in our modern office
• A fun, multicultural team that values your input
• Ongoing growth and development in a dynamic BPO environment