Air Freight Control Tower Director
US$130,000 – US$174,500 / yr base salary
Posted 13 Oct 2026
Advertised as “Director of Air Freight Control Tower - Engineering & Manufacturing”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 10+ yrs
- Management level
- People management
- Visa sponsorship
- Not offered
| Base salary | US$130,000 – US$174,500 / yr |
|---|
Field of studyBusiness, Logistics, Operations, Supply Chain (or related)
Study levelBachelor's
Study levelGraduate certificate or higher
Job Title: Director of Air Freight Control Tower – Engineering & Manufacturing
Job Location: Peoria or Chicago, Illinois
Job Purpose
Lead the NORAM Air Freight Control Tower for Engineering & Manufacturing customers, ensuring consistent execution, visibility, and service quality across complex and time-critical supply chains. Direct regional governance, customer performance, escalations, operational improvement, and team development while aligning control tower delivery with global standards and commercial priorities.
Key Responsibilities
- Control Tower Leadership: Set the NORAM strategy, governance, operating standards, and capability roadmap for Engineering & Manufacturing air freight control towers.
- Service Execution: Ensure reliable end-to-end air freight execution, milestone visibility, exception management, and delivery performance for complex, production-critical shipments.
- Customer Governance: Lead performance reviews, customer health assessments, service-risk management, and improvement plans for strategic and multinational accounts.
- Escalations & Recovery: Direct major escalations, contingency plans, service recovery, and corrective actions across countries, stations, gateways, and partners.
- Operational Excellence: Convert performance gaps and recurring failures into measurable cross-functional improvement programs.
- Data & Digital Performance: Strengthen EDI quality, milestone compliance, dashboards, predictive risk indicators, and adoption of digital customer solutions.
- People Leadership: Lead and develop control tower leaders and senior Customer Program Managers through clear goals, coaching, accountability, and succession planning.
- Commercial Partnership: Support strategic RFQs, solution design, renewals, and growth opportunities by validating operational feasibility, capacity, and service commitments.
- Voice of Customer: Translate customer feedback and sector requirements into regional operational, product, and digital priorities.
Authority & Decision Making
- Set regional control tower priorities, governance standards, and performance expectations.
- Authorize escalation, recovery, alternate routing, capacity, and service-upgrade actions within approved guidelines.
- Assign ownership and corrective actions for customer, operational, and data-quality failures.