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Customer Success Specialist at Two95 International Inc. — BranchFactor

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Customer Success Specialist

Two95 International Inc. · Sabah · Full-time

Posted 22 Nov 2023

Advertised as “Hiring Customer Success Specialists - Night shift only”

Apply →

BranchFactor Summary

The original posting with the fluff stripped out

Management level: Individual contributor
Employment: Remote
Contract: Full-time

Compensation

No salary listed for this role.

Role speciality

Customer Support

Useful technologies

Microsoft OfficeMicrosoft Windows

Preferred qualifications

Study levelDiploma or higher

Original posting

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills

📍 Location: Georgetown, Penang (Onsite)

🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am

(5 days per week, 8 working hours + 1 hour break)

💻 Job Type: Full-time (Rotational Shift)

Which skills are in demand for this role? →

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💰 Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app.

They handle customer inquiries, concerns, and provide information through inbound and

outbound phone calls.

Qualifications:

● Education: Bachelor's Degree, Diploma, or equivalent in any field.

● Work Experience: At least 6 months in customer support; call center experience

is advantageous but not mandatory. Fresh graduates can apply.

● Language: B2 level proficiency in English.

● Interpersonal Skills: Customer service-oriented, active listening, and ability to

handle inquiries professionally.

Technical Skills:

● Typing speed of at least 40wpm with 90% accuracy.

● Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

● Assist customers in placing online orders.

● Provide support through phone calls.

● Process payments securely.

● Proactively support customers and maintain brand reputation.

● Identify and escalate priority issues.

● Collaborate with the team to improve customer support.

● Maintain and improve service quality

Which skills are in demand for this role? →

More openings like this

Sourced from workable · original listing