Customs Operations Agent

Job Title: Customs Operations Agent

Job Location: Moline, IL

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html

Tasks:

• Ensures all policies and procedures are consistently upheld (DGF Corporate and Customer)
• Facilitate flow of information between customer & DGF
• Interact with DGF team members at all DGF stations handling customer’s entries
• Participate in meetings with customer and DGF
• Response to inquiries from DGF processing stations, tracking of these responses
• Reporting and resolution of Assists as provided by the customer
• Identify and correct compliance issues discovered on transaction audit.
• Assist in maintenance of product database
• Ensure successful recordkeeping compliance rates through quarterly audits.
• Follow-up on all records not found and obtain.
• Produce reports for customer using customer’s systems and databases
• Identify and challenge invoice discrepancies
• Collaborate with customer’s compliance team and facilities for part and item information, part drawings
• Prepare annual blanket forms used by broker (DOT, TSCA, Bearing etc.) for signature by customer
• Prepare manufacturer affidavits for customer’s suppliers/dealers for signature by customer
• Other tasks as assigned

Skills and Qualifications:

• Maintain positive and professional attitude
• Excellent verbal, written, and interpersonal communication skills
• Act with Integrity and demonstrate loyalty as a representative of the DGF on site at customer
• Ability to learn, follow instructions and apply knowledge across variety of circumstances
• Ability to identify and challenge invoice discrepancies
• Understanding of binding rulings and customs regulations
• Utilize Microsoft Outlook to send and respond to email messages, compose message, use rules and alerts to prioritize work, use folders to organize messages, save and archive email messages, create and edit tasks