Customer Success Specialist

PIX4D is seeking a highly technical Customer Success Specialist to drive platform adoption, workflow engineering, and technical support functions across the US and Canada. You will be a key member of PIX4D’s dynamic team supporting enterprise clients, public utilities, and engineering partners across North America.

As a Customer Success Specialist, you are the day-to-day domain partner for our clients. You will act as a "Success Architect," engaging with technical stakeholders during the pre-sales phase and guiding customers through complex implementation to ensure they successfully integrate drone mapping and photogrammetry into their core business workflows. This is a high-impact role leveraging your industry background to drive user value, long-term retention, and technical growth.

Key Responsibilities

Proactive Adoption & Pre-Sales Engineering

• Success Discovery: Partner with the Sales team during pre-sales and trial phases to map out clear technical workflows and success criteria for prospective infrastructure and utility clients.  
• Onboarding & Implementation Execution: Own the post-sale handoff by leading technical implementation, data integration, and specialized training sessions across the PIX4D ecosystem (PIX4Dmatic, PIX4Dcatch, PIX4Dcloud).  
• Workflow Consulting: Act as a hands-on technical advisor, helping engineering, utility, and construction teams transition from traditional/manual field data collection to sophisticated 2D/3D photogrammetry and GIS deliverables.

Retention & Account Growth

• Commercial Support: Identify expansion, feature upgrade, and technical upsell opportunities within your portfolio, collaborating with Sales to secure them.  
• Value Realization: Collaborate with Sales to prepare and lead technical business reviews for key accounts and resellers, documenting and presenting the tangible time, cost, and safety savings achieved.
• Active Health Management: Regularly monitor technical account health metrics (processing volume, data frequency, license utilization) and initiate proactive outreach to optimize workflows and mitigate risk before the renewal window.  

Field Advocacy & Team Collaboration

• The Voice of the User: Document and channel highly specific user feedback, edge-case bugs, and industry feature requests directly to the Product and Engineering teams. 
• Training & Community: Deliver advanced technical webinars, "office hours," and in-person training events in collaboration with the Training & Education team. 

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For Colorado-based hires: Compensation Range: Base range is $71K to $86K with additional quarterly bonuses based on performance, subject to standard withholding and applicable taxes. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location._