Freight Agent & Administration Specialist

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. 

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF). 

Our Values 

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered. 

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role Overview          

The Freight Agent & Administration Specialist will be responsible for a variety of roles, from overseeing on-road transport operations to ensure all movements are completed efficiently and in line with company standards, to invoicing customers and reporting functionality. 

Acting as a key operational link this role will liaise regularly with operations, internal DHL partners (specifically finance) and customers. This role involves maintaining accurate data within internal systems, ensuring all shipments are processed in accordance with established quality procedures, invoicing customers, and financial reporting, to ultimately deliver excellent service to both external and internal stakeholders. 

Key Responsibilities:

• To monitor and administrate freight collections and deliveries, plus manage on the road transport operations to ensure successful completion.
• Liaise with customers on a regular basis to monitor and process consignments and solve any operational problems
• Keep internal communications with other DHL Freight partner as necessary 
• Process, maintain and update data on company systems
• Ensure shipping process is carried out in line with the company's processes and quality procedures
• Invoicing customers
• Financial monitoring & reporting
• Contribute to the ‘First Choice’ continuous improvement program
• Participate in Monthly Team briefing sessions and weekly performance dialog meetings
• Complete all statutory and mandatory training as and when required
• Ensures that all interactions are compliant with The DHL Group Code of Conduct and other compliance requirements e.g. anti-corruption

Skills and Experience: 

• Good organisational, IT and communication skills.

• Intermediate use of MS Office Packages - preferred

• Ability to focus on identifying and meeting customer's needs (internal and external)

• Ability to think and act across boundaries ( e.g between processes and departments)

• Contributes new ideas and is happy to challenge the status quo

• Challenges self to continually improve in role

• Good communication skills both individually and to internal/external customers

• Be aware of Health and Safety standards, along with a high understanding of dignity and diversity in the workplace.

• Have a methodical and organised approach to work with the ability to think ahead and prioritise tasks.

• One-year Logistics office experience preferred

• One-year administrative experience preferred

• Knowledge of UK/European road transport geography preferred

• Numeracy and literacy skills essential

• Some warehouse interaction required

Benefits:

• A competitive salary
• Generous holiday entitlement
• Pension scheme which includes life assurance 
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts 
• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN:  37.5 hours per week, Monday – Friday  

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history.  Additional to this we are required to carry out a Criminal Record Check.

What’s Next?

If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role. 

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.

By submitting your application, you agree that DGF UK will process your personal data for the purpose of recruitment and selection. We handle all data in accordance with the UK GDPR and Data Protection Act 2018. To understand what information we collect, how we use it, and your rights, please read our full Privacy Policy.