BranchFactor Summary

The original posting with the fluff stripped out

Compensation

No salary listed for this role.

Role speciality

HospitalityNightlifeVIP Guest Relations

Original posting

Serve as the primary point of contact for VIP guests, delivering a warm, professional, and highly personalized hosting experience.
Build and maintain strong relationships with both new and returning VIP guests to drive repeat visits and long-term brand loyalty.
Proactively generate revenue through table and bottle sales, consistently meeting or exceeding individual sales targets.
Work closely with Operations, Bar, and Floor teams to ensure seamless execution of VIP table service.
Proactively engage and approach new guests to build relationships and identify potential VIP clientele.
Handle guest feedback and concerns with discretion, professionalism, and efficiency, escalating issues to management when appropriate.
Represent the brand’s image, values, and service standards at all times while on duty.

Requirements

Strong interpersonal and communication skills.
Confident, polished, and well-presented with a natural ability to engage VIP clientele.
Sales-driven mindset with proven ability to meet targets.
Ability to work flexible hours, including nights, weekends, and public holidays.
Calm and professional under pressure in a fast-paced environment.
Passion for hospitality, nightlife, and premium guest experiences.
Prior experience in PR, guest relations, nightlife, or hospitality is an advantage.

Benefits