Guest Relations Officer
Posted 10 Jul 2026
Advertised as “Guest Relations Officer (Part-timer) (HighHouse/NOVA)”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Contract
- Part-time
Compensation
No salary listed for this role.
Role speciality
Guest Relations
- Understand each guest’s needs and preferences to provide personalized service.
- Coordinate reservation requests with the team.
- Contribute to the smooth and efficient running of the guest experience journey.
- Establishes and maintains positive customer contact at the restaurant/club.
- Recognizing VIP and regular guests.
- Communicates guest’s comments to the Guest Relations Managers.
- Actively seek feedback from guests to identify areas of improvement.
- Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
- Responsible for the general upkeep of the restaurant/clubs and facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.
- Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person.
- Performs all other ad hoc duties as and when required.
Requirements
- Must be fluent and literate for communication with stakeholders.