Infrastructure Lead

In the role of Infrastructure Lead at Müller's Solutions, the Infrastructure Support Lead Analyst will be responsible for the design, maintenance, support, and scalability of the SAP infrastructure. This position involves guiding, coaching, and facilitating a team of specialists while contributing to the infrastructure support services. The individual will be part of a team of infrastructure engineers who possess outstanding technical expertise across various domain competencies.

Key Responsibilities:

• Provide daily leadership to the Infrastructure Services team.

• Design, construct, and maintain the server and network infrastructure.

• Offer operational support for the SAP architectures.

• Collaborate with engineers and developers to establish provisioning, configuration, protocol support, and security for the infrastructure.

• Ensure infrastructure stability as new products and services are launched.

• Develop, mentor, and train staff; continuously seek to enhance processes and procedures with the objective of delivering exceptional service to customers.

• Create, document, implement, and sustain processes and procedures for daily operations and the integration of new services.

• Foster a robust culture dedicated to service quality through the effective execution of repeatable, well-structured processes.

• Monitor the status of alerts, tickets, and processes to guarantee timely completion of tasks.

• Communicate changes in policy and procedures.

• Provide recommendations for modifications and improvements, and convey these to senior management.

• Achieve and maintain service levels as established by management.

• Offer technological guidance to ensure that project services are highly available, efficient, and operate with acceptable performance levels.

• Address business requirements through technology by assessing various technological options and vendor products.

• Report trends in incident/problem management identified through analysis of historical outages, utilizing these trends to pinpoint and implement changes that may prevent future issues.

• Collaborate with service providers to identify processes/tools that enhance the end-user experience of the service.

• Manage significant outages through standard ITIL processes until resolution.

• Promote knowledge sharing through presentations and similar activities among team members.

• Possess a broad understanding of infrastructure technologies coupled with subject matter expertise (SME) in several technologies within an infrastructure environment, including operating systems, storage, virtualization, networks, heterogeneous computing devices, and information security.