FTZ Special Operations Manager
US$80,000 – US$106,500 / yr base salary
Posted 14 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 7+ yrs
- Management level
- Individual contributor
- Visa sponsorship
- Not offered
| Base salary | US$80,000 – US$106,500 / yr |
|---|
Field of studyBusiness, Customs Compliance, International Trade, Logistics, Supply Chain (or related)
Study levelBachelor's
Job Title: FTZ Special Operations Manager
Job Location: Dallas, Texas
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Position Objective
The FTZ Special Operations Manager will serve as the primary operational subject matter expert for complex and non-routine Foreign Trade Zone activities across the U.S. FTZ network. This role will provide advanced technical support, lead escalated operational issues, drive standardization initiatives, support strategic customer requirements, and strengthen compliance and audit readiness across all FTZ locations.
The position is intended to bridge the gap between day-to-day FTZ operations and strategic FTZ leadership by providing dedicated expertise, issue resolution, training, and continuous improvement support.
Key Responsibilities
Complex Operations & Escalation Management
- Serve as the primary escalation point for complex FTZ operational matters.
- Lead resolution of inventory discrepancies, admissions, withdrawals, exports, zone-to-zone transfers, and other non-standard transactions.
- Conduct root cause analysis and implement corrective actions on recurring operational issues.
Operational Support & Standardization
- Provide technical guidance and support to FTZ Operations teams nationwide.
- Ensure consistent interpretation and execution of FTZ procedures and regulatory requirements.
- Support site leaders with operational challenges, implementations, and process improvements.
Customer & Cross-Functional Support
- Assist with strategic customer requirements involving complex FTZ solutions.
- Participate in customer meetings and solution design discussions.
- Partner with Customs Brokerage, Operations, IT, Finance, Legal, and Compliance teams on specialized projects and customer needs.
Continuous Improvement
- Identify operational gaps, compliance risks, and process inefficiencies.
- Develop and implement scalable solutions that improve quality, compliance, and efficiency.
- Drive standardization and best practices across all FTZ operations.