Air Freight Customer Program Manager
US$80,000 – US$106,500 / yr base salary
Posted 9 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3–7 yrs
- Management level
- Individual contributor
- Visa sponsorship
- Not offered
| Base salary | US$80,000 – US$106,500 / yr |
|---|
Field of studyBusiness, Logistics, Supply Chain (or related)
Study levelBachelor's
Job Title: Air Freight Customer Program Manager
Location: Atlanta, Georgia / Chicago, Illinois
Reports To: Head of Customer Operations - NORAM
Role Summary
DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide. With a strong focus on digitalization, customer-centric solutions, and compliance excellence, we are transforming how global trade flows.
We are seeking an Air Freight Customer Program Manager – North America (NORAM) to drive end-to-end service excellence, customer satisfaction, and operational performance across assigned strategic customers. This role can be located in either our ATL or ORD Stations.
The Customer Program Manager acts as the single point of coordination for customer programs, ensuring all DHL functions deliver against defined performance standards. The role supports DHL’s strategy to strengthen customer loyalty through consistent execution, continuous improvement, and proactive issue management.
What You’ll Do
- Review and ensure achievement of customer specific KPIs and service agreements
- Lead issue management including escalation, root-cause analysis, and corrective actions.
- Provide proactive problem resolution and corrective actions to ensure excellence in service
- Conduct Monthly, Quarterly, and Annual Business Reviews with customers.
- Manage Bid Value Proposition in collaboration with Solutions Design, Commercial, and Operations teams.
- Lead CI activities using DHL’s First Choice methodology.
- Coordinate implementation of business
- Drive Ship-to-Profile performance.
- Support share of wallet growth initiatives with Commercial teams.
- Monitor and optimize profitability and cost-to-serve.
- Improve billing accuracy, timeliness, and reduce disputes.
- Deliver customer-specific and internal improvement projects.
- Track measurable outcomes such as cost savings and SLA improvements.
- Coordinate CI resources to support customer requirements.
Qualifications
- Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
- 3–7 years in logistics, operations, or customer management.
- Experience with program management preferred.
- First Choice certification preferred (or willingness to obtain).