Patient Administrator

The Medical Receptionist serves as the first point of contact for patients, visitors, and healthcare professionals in a medical facility. This pivotal role combines exceptional customer service skills with administrative competence to create a welcoming and organised environment. The Medical Receptionist is responsible for managing appointments, handling patient inquiries, maintaining accurate records, and supporting the smooth functioning of the front desk operations.

The team member will be required to work with integrated systems and software across functions. Experience on programmes like GoodX will be advantageous.

Non-negotiable aspects for this role are:

• Candidate must have their own transport.
• Must be a non-smoker.
• Must live in the Somerset West/Stellenbosch area or surrounds.

Key Responsibilities:

• Patient Communication: Greet patients and visitors warmly, answer phone calls, and respond to inquiries with professionalism, empathy, and accurate information. Provide efficient and professional telephone services.

• Appointment Scheduling: Coordinate and schedule patient appointments, procedures, and consultations, optimising the healthcare provider's calendar and patient flow.

• Check-In and Check-Out: Ensure efficient patient check-in and check-out processes, verify insurance information, and collect necessary paperwork. Assist patients to accurately complete appropriate forms and documents for the required information. Ensure that the reception area is always neat and tidy.

• Patient Records: Maintain electronic and paper records accurately, update patient information, and safeguard patient confidentiality in compliance with privacy regulations. Assist patients to accurately complete appropriate forms and documents for the required information. Ensure patient confidentiality at all times in line with protocol & Poppi Act.

• Billing and Payments: Assist with processing patient billing and payments, answer billing-related queries, and provide patients with information on financial policies. Compiling, quality checking and processing of daily billing. Find resolutions to billing queries pro-actively. Ensure invoices are done as close as possible to real time processing, and with the applicable supporting documentation. Ensuring billing ties in with accurate stock control. Prepare and submit billing reports and preform revenue assurance checks to avoid revenue leakage. Perform month end processing Financial Administration. Check if patient has any outstanding previous accounts. Identify financial risks pro-actively and communicate these. Collect payments according to protocols and prepare financial registers daily, accountable for receipting functions as per policy. Weekly banking on prescribed documentation according to protocol.